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Frequently Asked Questions

Answers to some of the questions we hear most...

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  1. What are the Office Hours?
  2. How do I establish new service?
  3. When is my bill due?
  4. What are my payment options?
  5. Can I pay my bill online?
  6. What are the GMWSS Portal and E-mail Bills (E-bills)?
  7. I think I was charged multiple times using the GMWSS Portal!
  8. What about garbage collection?
  9. What are the scheduled rates?
  10. What are the connection fees?
  11. What happens when I have a leak?
  12. How can I locate water lines?
  13. How much will I pay each month?
  14. How do GMWSS rates compare to other utilities in KY?
  15. Is my water meter actually read every month?
  16. How can I lower my water bill?
  17. How much water will I use doing ordinary things, such as washing clothes?
  18. Can a small leak (such as a toilet leak) increase my bill very much?
  19. How can I prevent frozen pipes?
  20. What is the hardness of the water?
  21. What is the leak adjustment policy?
  22. Theft of Water Information
  23. What are Non-Flushables?
  24. Unregulated Contaminants Sampling

What are the Office Hours?

  • Our office is open Monday through Friday from 8:00 a.m. until 4:20 p.m. except for posted holidays. The Drive-Thru window remains open until 4:30p.m.
    Click here for directions to our office.
    GMWSS has a service worker on call at all times.  If you experience a problem outside of our normal business hours, or on the weekend, please call 863-7816.  You will hear a brief message offering further instructions.  If you are calling to report a serious emergency, please call the Georgetown Police Department at 863-7820 or dial 911.
    To report a spill, please call 911 or 1-800-928-2380.
  • For customers turned off due to non-payment of bill:
    If paying after hours, service will be restored the following business day.
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How do I establish new service?

  • Property Owners may click here to submit the form online.
    *** After completing this form, applicants MUST bring a valid ID to the GMWSS Administration Office at 1000 W. Main St. within 30 days, or service may be discontinued until ID is validated. ***
  • Property owners are not required to pay a deposit to establish new service.  However, if a homeowner becomes delinquent and is scheduled for disconnection 2 times, he or she will be required, at the time of the second disconnection, to pay a security deposit of $75.00.
  • If you are renting your home you may not use the online form as you are required to pay a $75.00 security deposit before we can begin service in your name.  This deposit can be waived if you have a co-signer.  Please ask one of our representatives if you desire further information about who is eligible to co-sign. 
  • Your deposit and any accrued interest will be applied against your final water bill.  Refunds will be sent out approximately two weeks after the final bill.
  • Business owners will have the same guidelines, with the exception of the amount of the deposit.  That will be based on the amount of water usage expected by the type of business.
  • Some customers will only have sewer and garbage through GMWSS.  These customers will establish water service with Kentucky American Water Company (KAWC) and will also have to come into our office to begin sewer and garbage service.  They will be billed monthly based on the usage sent by KAWC.  Any questions about those readings need to be directed to KAWC at 859-268-6300.
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When is my bill due?

  • Depending on your address, your bill will be due either the 5th, 10th, or 15th of each month. We bill a month behind so you will not receive your first water bill until you have been at your residence for at least one full month. Your water bill will be mailed to you approximately 2 weeks before the due date.
  • Failure to pay by the due date will result in a 5% penalty being added to your bill. Disconnection notices are mailed out 1 to 2 business days after the due date. Failure to receive this notice does not relinquish responsibility to pay the amount due. Bills that are not paid in full by 4:30 p.m. on the date indicated, on both the bill and the disconnection notice, will be scheduled for disconnection the following morning.
  • If payment is placed in our Night Depositor after 4:30 p.m., you are not relinquished from the $30.00 reconnection fee. You must pay the bill in full plus a $30.00 reconnection fee in order to restore service. You must speak with a Customer Service Representative during regular business hours before service can be restored.
  • Disconnection due to non-payment is not considered an emergency. Customers that pay only sewer and garbage with GMWSS will be required to pay a $120.00 reconnection fee and the bill in full to restore service. Your service will be restored by a KAWC service worker and may take as long as 24 hours to be restored.
  • Water meters are read and bills are mailed to customers each month based on one of the following billing cycles. 
    Billing Cycle Read Date Billing Date Due Date Penalty Date
    1 & 5 1st - 10th 20th / 21st 5th 6th
    2 13th / 14th 25th / 26th 10th 11th
    3, 4, 6 & 8 15th - 20th 30th / 31st 15th 16th
    Note: Disconnect notices are mailed 2 to 4 business days after due date.
    Service is disconnected 4 to 5 days after mailing of disconnect notice.
    The first digit of your account number is the billing cycle.
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What are my payment options?

  • You may pay online using a credit/debit card or electronic check on the GMWSS Portal.
    We accept Visa or MasterCard. You may mail your payment to P.O. Box 640 • Georgetown KY •  40324
  • You may make payments with Customer Service at our Administration building. You may pay at the drive-thru window or in the lobby. You may drop your payment in our night depository located just beyond the drive-thru window.  Any payment made during office hours not requiring a receipt should be dropped in our night depository.
  • Only Checks or Money Orders (no cash) should be placed in the night depository. If you bank at United Bank or Whitaker Bank, you may drop off your payment there and we will collect that for you.
  • You may sign up for Automatic Payment Service (ACH)  that will be deducted from your bank account.
    - - Download the Form
    - - Talk to our Customer Service Representatives for more information.
    - - You must fill out the ACH form and bring a voided check to our office.
    - - Termination of or changes to the Automatic Payments must also be done at our office.
  • You may also pay over the phone with a credit/debit card.
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What about garbage collection?

  • Questions / comments regarding garbage collection should be directed to City Maintenance at 863-9855. Georgetown city residents are required, by a city ordinance, to receive garbage collection from the City of Georgetown Public Works. 
  • The Georgetown Residential Fee is $15.00 monthly and is collected by GMWSS and turned over to the City of Georgetown.
  • The Stamping Ground Residential Fee is $13.23 monthly and is collected by GMWSS and turned over to the City of Stamping Ground.
  • GMWSS simply collects these fees as a service to Public Works.
  • Public Works information
  • Full collection fees and explanations
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What are the scheduled rates?

    • Water

    $8.54 - First 2,000 gallons (minimum bill-or any portion thereof)
    $4.80 - Per 1,000 gallons (anything over minimum) 
    • Sewer
    $7.82 – First 2,000 gallons (minimum bill-or any portion thereof)
    $5.58 – Per 1,000 gallons (anything over minimum) 
    Northern Scott County Area - $41.35 / mo
    • Utility Tax
    3 % of water billed (in dollars)
    • Garbage
    $15.00 per month (Residential Rate)
    $8.00 per month (Residential Rate) - Age 65 & over
    • Sales Tax
    6 % of water and sewer billed (in dollars)
    Kentucky River Authority $0.045 per 1,000 gallons of water
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What are the connection fees?

  • Connection Fees - Water
  • ¾ x 5/8”  meter……………………….$1,500
  • 1” meter……………………………….$2,100
  • 2” meter……………………………….$4,350
  • 3” meter……………………………….$16,500
  • 4” meter……………………………….$21,000
  • 6” meter……………………………….At Cost
  • 8” meter……………………………….At Cost
  • Connection Fees – Sewer 
  • Sewer connection fees shall be $1500 per residential unit.
  • Commercial and Industrial sewer connection fees shall be based on the number of equivalent residential units (ERU's) based upon 4,500 gallons per month average usage per residential unit. The sewer connection fee per ERU shall be $1,500.
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What happens when I have a leak?

  • You, the customer, are responsible for repairing all leaks, service line breaks, or other problems beyond the service-connection fitting.  If you have a question about responsibility, please call our office.
  • GMWSS will adjust your bill if you have a water line break, provided it has been fixed and you can supply proof (i.e. a plumber’s statement) of the repair. 
  • Leak Adjustment Policy
  • You will be allowed one (1) leak adjustment per year and two (2) in a five year period.
    GMWSS will not adjust high bills due to commode leaks.
  • GMWSS will adjust the sewer portion of your bill to your average sewer usage if you are watering new construction landscaping or filling a swimming pool.  Only one month’s usage will be adjusted.
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How can I locate water lines?

  • You may call 811 or the BUD (Before U Dig) Center at 1-800-752-6007
    for information locating your utility lines.
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How much will I pay each month?

  • Number of People Water Only Water & Sewer Sewer Only
    1 $8.54 $16.36 $7.82
    2 $16.22  $32.97  $16.75
    3 $24.86 $51.56 $26.79
    4 $33.50 $70.34  $36.84
    5 $42.14 $89.02 $46.88
  • This is an estimate based on national averages of water consumption. National averages state that the average person will use 60 gallons of water per day. Your bill is determined by the amount of consumption showing on the meter at the time of reading.
  • Customers inside the city limits will also pay $15.00 per month for garbage collection.
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Is my water meter actually read every month?

  • Your meter is read monthly.  The only exceptions to this are extreme weather conditions that prohibit the service workers from accessing your meter or something blocking access to your meter tub (i.e. an automobile parked over your meter tub).
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How can I lower my water bill?

  • Take showers instead of baths.
  • Turn off water while brushing your teeth.
  • Fill the sink with water when shaving rather than letting the water run.
  • Avoid watering your lawn during the heat of the day to prevent loss due to evaporation.
  • Save dishwater and use it to water your flowers.
  • Repair dripping faucets and running toilets immediately.
  • Know the location of your shut off valve in case a water line leak occurs.
  • Replace old water-wasting toilets with new 1.6 gallon flush toilets.
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Can I pay my bill online?

  • You may pay online using a credit/debt card or electronic check with the GMWSS Portal.
  • We accept Visa or MasterCard.
  • You will need to Sign Up for the GMWSS Portal using your GMWSS account number, current amount due (this is the amount you are billed before any penalty is applied), and a password of your choice.
  • You must enter the correct billing address for your credit/debit card when making a payment.
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I think I was charged multiple time when using the GMWSS Portal!

  • If an online payment is declined, it may temporarily show a charge to your bank account.
  • Certain banks will debit the requested amount from the account before the transaction is completed. Basically they put a hold on the funds while the process is validated.
  • GMWSS only receives payment for the validated transaction; any others are the banks’ responsibility to return to the customer’s account as they were prematurely held.
  • It is the specific bank’s policy which determines how and when the electronic transactions are processed; GMWSS has no control over that. Usually within a business day they replace the funds.
  • For this reason, it is important that Billing information is entered correctly.
  • Additional Information
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How much water will I use doing ordinary things?

  • Shower………………………….25-50 Gallons
  • Shaving………………………….3-5 Gallons with the tap running
  • Dishwasher………………….….15 Gallons
  • Clothes Washer……………..….30-60 Gallons
  • Hand Washing……………….….2 Gallons with the tap running
  • Bath Tub…………………………36 Gallons
  • Toilet Flush………………..……..5-7 Gallons
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Can a small leak (such as a toilet leak) increase my bill very much?

  • Diameter of Stream Gallons Used
    1/16" 74,000
    1/8" 298,000
    3/16" 666,000
    1/4" 1,181,500
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How can I prevent frozen pipes?

  • Take these steps before cold weather sets in:
    • Wrap exposed pipes with insulating material.
      Block air passages into crawl spaces and basements.
    • Remove hoses from outside faucets and be sure to fix any leaky outside faucets.
    • Know where your shut-off water valve is located.
      This valve should be used in the event of a burst pipe or significant leak.
  • Tips during freezing weather:
    • Make sure that heat reaches your pipes. If your pipes are in a cabinet under the bathroom or kitchen sink, leave the cabinet doors open so heat can get in.
    • Keep a trickle of water running during periods of low usage and particularly on sub-zero nights. The trickle should be a steady stream the size of the lead in a pencil.
  • If you have a frozen pipe:
    • Simply wait for the pipe to thaw, if at all possible.
      Never use an open flame to thaw a pipe, since you could start a fire.
    • Call a plumber and get professional help, if all else fails.
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What is the hardness of the water?

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Unregulated Contaminants Sampling

  • Our water system has sampled for a series of unregulated contaminants. Unregulated contaminants are those that don't yet have a drinking water standard set by EPA. The purpose of monitoring for these contaminants is to help EPA decide whether the contaminants should have a standard. As our customers, you have a right to know that these data are available. If you are interested in examining the results, please contact our office during normal business hours.
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