Customer Service

The GMWSS Customer Service team is here to help you manage your water and sewer service quickly and efficiently. Whether you’re signing up for new service, looking for important documents, or have a question about billing, this section has the tools and resources you need.

Our office is open Monday through Friday from 8:00 AM to 4:30 PM.
Phone: (502) 863-7816
Location: 1000 W. Main Street, Georgetown, KY 40324

Available Services

Contact
Find office hours, phone numbers, and ways to reach our customer service representatives.
Sign Up for Service
Submit your request to start or transfer water and sewer service.
FAQs
Answers to common questions about billing, water quality, service requests, and more.
Forms & Documents
Download service applications, payment agreements, leak adjustment forms, and other necessary documents.
Important Dates
Stay up to date on billing cycles, due dates, board meetings, hydrant flushing, and other key events.