Office Hours
Our office is open Monday through Friday from 8:00 a.m. to 4:20 p.m., except for posted holidays. The Drive-Thru window remains open until 4:30 p.m.
GMWSS has a service worker on call at all times. If you experience a problem outside of our normal business hours or on the weekend, please call 502-863-7816. You will hear a brief message with further instructions. For serious emergencies, please call the Georgetown Police Department at 502-863-7820 or dial 911.
To report a spill, please call 911 or 1-800-928-2380.
For customers turned off due to non-payment of bill: If paying after hours, service will be restored the following business day.
How do I establish new service?
Property Owners may submit the form online.
After completing this form, applicants MUST bring a valid ID to the GMWSS Administration Office at 1000 W. Main St. within 30 days, or service may be discontinued until ID is validated.
Property owners are not required to pay a deposit to establish new service. However, if a homeowner becomes delinquent and is scheduled for disconnection 2 times, a security deposit of $75.00 will be required at the time of the second disconnection.
Renters must pay a $75.00 security deposit before service can begin in their name. This deposit will be applied against the final water bill, with refunds sent approximately two weeks after the final bill.
Business owners follow the same guidelines, except the deposit amount, which depends on expected water usage by the business type.
For customers with sewer and garbage services through GMWSS but water service through Kentucky American Water Company (KAWC):
- Establish water service with KAWC and come to our office to begin sewer and garbage service.
- Monthly bills are based on usage sent by KAWC. For questions about readings, contact KAWC at 859-268-6300.
When is my bill due?
Depending on your address, your bill is due either the 5th, 10th, or 15th of each month. We bill a month behind as your bill is based on your actual water usage for the billing period, so you will not receive your first water bill until you have been at your residence for at least one full month. Your water bill will be mailed approximately two weeks before the due date.
Failure to pay by the due date results in a 5% penalty. Disconnection notices are mailed 1 to 2 business days after the due date. Failure to receive this notice does not relinquish responsibility to pay the amount due. Bills not paid in full by 4:30 p.m. on the indicated date will be scheduled for disconnection the following morning.
If payment is placed in our Night Depository after 4:30 p.m. and service is disconnected, you must still pay the $30.00 reconnection fee. You must speak with a Customer Service Representative during regular business hours before service can be restored.
Disconnection due to non-payment is not considered an emergency. Customers who only pay for sewer and garbage with GMWSS will need to pay a $100.00 reconnection fee plus the bill in full to restore service. Service will be restored by a KAWC worker and may take up to 24 hours.
Billing Cycles:
| Read Date | Billing Date | Due Date | Penalty Date |
|---|---|---|---|
| 1st – 10th | 18th – 22nd | 5th | 6th |
| 1st – 10th | 21st – 26th | 10th | 11th |
| 1st – 10th | 28th – 31st | 15th | 16th |
Disconnect notices are mailed 1 to 2 business days after the due date. Service is disconnected 4 to 5 days after mailing of the disconnect notice.
How much water will I use doing ordinary things?
- Shower: 25-50 gallons
- Shaving with tap running: 3-5 gallons
- Dishwasher: 15 gallons
- Clothes Washer: 30-60 gallons
- Hand Washing with tap running: 2 gallons
- Bath Tub: 36 gallons
- Toilet Flush: 5-7 gallons
Rates & Fees
Is my water meter actually read every month?
- Your meter is read monthly. The only exceptions to this are extreme weather conditions that prohibit the service workers from accessing your meter or something blocking access to your meter tub (i.e. an automobile parked over your meter tub).
Payment Options
We offer several convenient ways to pay your bill:
- Online: Pay securely through the GMWSS Portal using a credit/debit card or electronic check. We accept Visa, MasterCard, Discover, Apple Pay, Google Pay, PayPal, and Venmo (via mobile devices).
- By Mail: Send a check or money order (no cash) to P.O. Box 640, Georgetown, KY 40324.
- In Person: Make payments at our Administration Building through the lobby, drive-thru window, or night depository (for checks and money orders only). Payments dropped off during office hours that don’t require a receipt should go in the night depository.
- Automatic Payments: Enroll in AutoPay or Pay by Text (with text confirmations) through the GMWSS Portal.
- By Phone: Call 502-863-7816 anytime to pay using our automated system with a credit or debit card.
Garbage & Recycling Collection
- Georgetown city residents are required by city ordinance to use Republic Services for garbage collection. Recycling is included upon request. GMWSS collects garbage fees on behalf of the city.
- For more information or to request service, click here or call Republic Services at 502-209-3800.
What Should I Do If I Have a Leak?
As a customer, you are responsible for repairing leaks, service line breaks, or other issues beyond the service-connection fitting. If you’re unsure about responsibility, please call our office.
Can I Get a Bill Adjustment?
- Yes, if you experience a water line break and provide proof of repair (e.g., a plumber’s statement).
- Limits: One (1) leak adjustment per year and two (2) in a five-year period.
- No adjustments for high bills caused by toilet (commode) leaks.
Residential vs. Non-Residential Customers
Adjustment requirements differ. Non-residential customers include businesses, institutions, rental properties, multi-family units, and agricultural customers.
For full details and to request an adjustment:
📄 Leak Adjustment Policy
📝 Residential Leak Adjustment Form
📝 Non-Residential Leak Adjustment Form
What if I have been watering sod?
If you have been watering sod for new construction, a courtesy sewer adjustment is available for 2 billing cycles.
What if I have filled a pool?
If you filled a pool, a courtesy sewer adjustment is available for 1 billing cycle.
What do I do if I am moving?
- Contact GMWSS to close your account.
- A final meter reading may be required.
- Any security deposit will be applied to your final bill, and a refund (if applicable) will be issued approximately two weeks after the final bill.
Can a small leak (such as a toilet leak) increase my bill very much?
| Diameter of Stream | Gallons Used |
| 1/16″ | 74,000 |
| 1/8″ | 298,000 |
| 3/16″ | 666,000 |
| 1/4″ | 1,181,500 |
How can I prevent frozen pipes?
Before cold weather:
- Wrap exposed pipes with insulating material.
- Block air passages into crawl spaces and basements.
- Remove hoses from outside faucets and fix any leaky outdoor faucets.
- Know where your shut-off valve is located in case of emergency.
During freezing weather:
- Open cabinet doors under sinks to allow warm air in.
- Keep a trickle of water running, especially on very cold nights.
If pipes freeze:
- Wait for them to thaw naturally.
- Never use an open flame to thaw pipes.
- Call a plumber if necessary.
What is the hardness of the water?
Georgetown’s water is very hard, averaging 250 ppm or 15 grains.
Boil Water Advisory Information
- Affected customers will receive a door notice with time and date.
- Boil water for at least three minutes before drinking or cooking.
- Water used for bathing and washing clothes does not need to be boiled.
- The advisory will expire 36 hours after the notice unless otherwise stated.
911 Service Fee
Pursuant to City of Georgetown Ordinance 2020-13, all occupied units are subject to a monthly 911 Service Fee.
Failure to pay results in a $10 per month penalty per unit.
$8.00 per month per unit.
Multi-unit buildings must remit the fee for each occupied unit.
For more information, visit 911 Service Fee
How can I locate water or sewer lines?
- State law requires that you must call 811 or the BUD (Before U Dig) Center at 1-800-752-6007
to have utility lines located.
You may not dig prior to all utilities being marked by their agencies.
For more information on excavation practices in the Kentucky read the Excavation handbook from 811Kentucky.com. Click here to read handbook.